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Business 400 Phone
The 400 enterprise straight line service is a call-and-call shared payment service. The service features and business functions are similar to the 800 free phone service that has been widely opened. It is an upgraded version of the 800 free phone service. It perfects traditional telecommunication resources and modern CTI technology. Combining and incorporating advanced customer service concepts to help enterprises quickly establish their own customer service centers, with the aim of improving the company's service brand image and thus enhancing market competitiveness.
The 400 business has the characteristics of a unified corporate communication image and improved corporate service quality. It has been used by many well-known enterprises, especially in Shanghai, Beijing, Shenzhen, Guangzhou and other cities. National unified access number. Simple, easy-to-remember and unified corporate contact methods are like the unique business cards of enterprises, quickly establish a unified corporate image, and establish a corporate service brand! Never busy, voice navigation, choose service process according to prompts, improve work efficiency.
I. Service definition "400 service", also known as call-and-call shared payment service, is to provide the called customer with a unique number across the country, and connect calls to this number to the destination specified by the called customer in advance (Telephone number or call center) nationwide intelligent network business. The calling fee of this service is shared and paid by the calling party and the called party.
The 400 enterprise line is a shared payment service for callers and called parties, and is an upgraded version of the 800 toll-free telephone service. It has four major advantages over 800 telephones:
1. Mobile phones can dial, expand 450 million mobile phone users, and expand applications nationwide;
2. The call cost is 50% less than 800 toll-free calls
3. Reduce invalid calls and short talk, prevent harassment and improve office efficiency;
4. Quick networking, can be transferred by region, only one number is used nationwide;
Business functions
400 services open the following functions:
1. Automatic call distribution. Connect the call to a different phone number or call center according to the location of the caller (such as area code, phone number).
Connect the call to a different phone number or call center according to the time the caller dialed (such as: Monday-Sunday, 00: 00 ~ 23: 59)
Allocate dialed calls to different phone numbers or call centers in percentages (down to 1%).
2. Automatic call forwarding on busy / no answer With the called number busy or no answer transfer function, when the called number is busy or no answer, the incoming call can be forwarded to 4-10 numbers specified by the service user in advance on.
3. Call blocking The called customer can allow calls from users in some regions to block calls from other regions; or block calls from users in certain regions, but allow calls from other regions.
4. Dedicated password The called customer can require all incoming calls to enter the correct password before being connected.
5. Call cost sharing The call cost can be shared among the calling and called users. Sharing method: The calling user bears the local call fee and the called user's service usage fee.
6. Expense control The called customer can set an upper limit on the total monthly cost or the total number of incoming calls each month, and will automatically stop the connection after exceeding.
7. Call analysis When the called customer needs it, the company can provide a call analysis report, which includes: call, busy, no answer times, total call duration, average call duration, and provide expert-level analysis of usage.
8. List query:
When the user needs to check the call list, just log in to our website and enter the 400 number and password to check the number list.
9. Enterprise Cailing We can customize different types of welcome words for enterprises according to their individual needs.
10. Change the answering number at any time. When an enterprise needs to arrange different personnel on duty, you can log on to the back office to bind the phone of the on duty personnel.
11. IVR voice navigation When there are many departments in the enterprise, the phone will automatically connect to the corresponding department through voice selection.
12.Recording function
In order to improve the customer satisfaction of the enterprise, the call recording of the calling and called parties can be realized through the customer platform, which supports downloading, and can be auditioned after downloading. This refers to the recording function.
three. 400 scope of application
The 400 telephone service is suitable for company switchboards, consulting hotlines, after-sales service hotlines, investment hotlines, member hotlines, ordering hotlines, sales hotlines, guessing hotlines, etc. It is the national unified call center access number!
1. Enterprises and institutions that need to establish an enterprise customer service hotline (call center), such as securities and fund companies;
2. Enterprise units doing national business (including IT electronics industry, manufacturing industry, logistics industry, tourism service industry, media information industry, etc.);
3. Information value-added services, information stations, Internet companies (ISP / ICP), etc .;
4. National chain enterprises;
5. Government institutions to build a communication bridge between the government and the public;
6. Companies that fail to apply for a dedicated short number as the access code for the enterprise customer service center in the Ministry of Information Industry.
four. What benefits does the 400 number bring to enterprises?
1. The national unified communication method. The only ten digits are 400 numbers. Branches or offices around the world share a number. No matter the company address is changed or an office is added, the publicly announced number will never change. And realize that every incoming call is answered to the corresponding city, such as Guangzhou to Guangzhou, Shanghai to Shanghai, Beijing to Beijing ... For example, KFC's 400 phone is 4008-823-823, and customers can get it by dialing anywhere in the country Fast local service.
2. Quickly and comprehensively raise the corporate brand image, so that customers can feel the strength of the enterprise, thereby increasing their confidence in corporate cooperation. Close the distance between large and small businesses, promote consumer confidence in buying, increase customer credibility, and increase business sales opportunities.
3. Help customers save money. Customers dialing 400 calls anywhere in the country will be charged according to the local telephone bill. If the 400 national unified call is not used, customers will be charged long-distance charges when dialing a fixed telephone number outside the country.
4. Share payment, effectively control costs and malicious calls, save nearly 50% compared to 800 calls.
5. At the same time of automatic transfer of fixed phone, mobile phone and PHS, mobile phone, fixed phone and PHS can also dial, expanding 520 million mobile phone users, deepening potential customers in the industry, and not missing every customer Phone.
6, without any hardware and software investment, zero-cost operation, while reducing personnel investment, greatly improving the work efficiency of the enterprise.
7. Twelve background functions in the background, powerful, convenient, and easy to control (the 400 phone background independently researched and developed, which greatly facilitates the customer's 400 phone consumption and the setting and management of the calling area and binding number).
8, never busy. Bring more customers to the company, whether it is working or non-working hours, will not be busy, you can answer customer calls at any time 7 * 24 hours, without leaving customer resources.
Fives. Monthly and annual package standard table
Monthly package
Guaranteed monthly consumption
Tariff
Annual package
Tariff
600 course
30 yuan
0.20 yuan / minute
600 course
0.20 yuan / minute
600 course
50 RMB
0.19 yuan / minute
720 course
0.19 yuan / minute
600 course
80 yuan
0.18 yuan / minute
960 course
0.18 yuan / minute
960 course
80 yuan
0.17 yuan / minute
1200 course
0.17 yuan / minute
1200 course
80 yuan
0.16 yuan / minute
1500 course
0.16 yuan / minute
3600 Package
80 yuan
RMB 0.15 / minute
4000 packages
RMB 0.15 / minute
Remarks: 1. Free account opening fee and free number selection fee; 2. Please contact customer service for customized packages.
six. Number Type Monthly and Annual Guaranteed Spending Table
Number type
Guaranteed monthly consumption
Annual guaranteed consumption
Mantissa is 4
30 yuan
600 yuan
Mantissas are 0, 1, 2, 3, 5, 7
50 RMB
600 yuan
Mantissa is 6, 8, 9
80 yuan
960 yuan
Mantissa
100 yuan
1200 yuan
4006 ** XXX *
300 yuan
3600 yuan
4006 *** CBA / ABC
500 yuan
6000 yuan
4006XXXCBA / ABC
1000 yuan
12000 yuan
Seven. Additional function standards:
Additional features
Function cost
Payment methods
CRBT Recording
160 yuan / time
Pay-per-view
CRBT feature fee
10 yuan / month
annual fee
IVR voice navigation
300 yuan / year / layer
annual fee
Full call recording
30 yuan / month
annual fee
CRBT upload fee
30 yuan / time
Pay-per-view

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